Microsoft is inviting applications for freshers; check more details here

Microsoft is inviting applications for freshers; check more details here

Microsoft has rolled out applications for the profile of Support Engineer Interns for Hyderabad and Bengaluru location. A Support Professional is responsible for providing quality support to its customers with a high degree of customer satisfaction; providing responsive and reliable technical solutions and information to Microsoft customers.

Here are the details:

Support Engineer Intern | Hyderabad, Bengaluru | Freshers

Eligibility Criteria

  • BE/ BTech in CS/ IT or ECE (Electronics & Communication)
  • Fluent in verbal and written English
  • Strong interest in Microsoft Technologies (.net, Azure,)
  • Deep understanding of markets, customers, and related technology

Job Responsibilities

  • Represent Microsoft and communicate with enterprise customers via telephone, written correspondence, or electronic service about finding solutions for technically complex problems identified in Microsoft products.
  • Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product lines. Frequently, these problems will not only be technically complex, requiring the highest level of customer skill.
  • Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

**Interested candidates can apply on Microsoft’s career page.


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